After-sales service

To request a warranty claim or repair, please fill out the warranty application form and provide relevant product photos and proof of purchase. We will contact you regarding the next steps after verifying the product condition and warranty eligibility.

The warranty period for each product is subject to the instructions on the included warranty card, calculated from the date of purchase, and you are entitled to repair services within the warranty period.

When applying for warranty service, please provide any one of the following proofs of purchase:

• Warranty tag: Must be stamped by an authorized retail channel and include the date of purchase.
• Purchase invoice: Must clearly show the retailer's name, date, amount, and product items.

If the product was purchased overseas or on other online shopping platforms, you may still apply for warranty service, subject to the same regulations as above.
If all the above credentials are lost or illegible, all repairs will be handled on a quote-after-inspection and fee-based basis.

During the warranty period, if the product experiences issues that affect its functionality under normal use, or is determined to have a manufacturing defect, Traveler’s Choice will provide free repair services in accordance with the warranty terms.

The warranty covers the following functional issues and manufacturing defects:

• Wheels
• Handles
• Zippers
• Telescopic handles
• TSA combination locks
• Buckles
• Internal compression straps
• Feet/Studs

Determination and Repair Policy: Eligibility for warranty coverage will be determined based on the product condition, cause of damage, and the assessment of an authorized repair center. Actual repair methods will be arranged based on the product condition and parts availability.

The following situations are not covered by the warranty:

• Damage due to improper use: Excessive pressure or speed, overloading, improper use of cleaning agents, exposure to extreme temperatures, sunlight, or moisture, fabric abrasion, tearing, cutting, zipper or fabric melting, etc.
• Cosmetic wear and tear: Minor dents (without cracks), scratches, discoloration or fading, scuffs, and stains.
• Shell dents: Shell dents are mostly caused by external impact. Repairs may restore the functionality of the luggage depending on the actual condition, but the appearance may not be fully restored.
• Forgotten TSA combination: This will be quoted separately as a non-warranty repair.
• Third-party modifications: Damage caused by unauthorized modifications, disassembly, or the use of non-original parts.
• Indirect losses: Loss of luggage, travel delays, or other additional expenses resulting from luggage damage.
• Damage caused by airlines or transport: If the luggage is damaged during air travel or other transport processes, the carrier is responsible. We recommend filing a complaint or claim with the airline or transport operator immediately upon arrival.
  

Even if the product is out of warranty, Traveler’s Choice may still offer paid repair and parts replacement services, subject to parts availability, to help extend the lifespan of your luggage.

Parts that may be available for replacement include:

• Side or top handles
• Wheels
• Zippers
• Locks

Repair costs for products out of warranty will be quoted based on the actual inspection results and will proceed only after confirmation by the customer.

For all product repairs, including those under warranty and out-of-warranty, customers are responsible for all round-trip shipping costs; you may also deliver the product in person to a designated service center.

When repairs are performed through a Traveler's Choice authorized repair center, replacement parts are covered by a one-year warranty from the date of replacement. The original warranty period of the product remains unchanged and will not be restarted or extended due to parts replacement or repairs.